Shipping Policy

Last Updated: March 08, 2025

Thank you for shopping with Urban Unitee! We are committed to ensuring your order reaches you in a timely and efficient manner. Please review our shipping policy below.

1. Order Processing Time

These Terms and Conditions (“Terms”) apply to all visitors, users, and customers of Urban Unitee. By using our services, including purchasing products from our website, you acknowledge and agree to comply with these Terms. Failure to adhere to these Terms may result in restricted access to our services.

2. Shipping Timeframe

Once processed, orders are shipped and delivered within 5 to 15 business days, depending on your location.
Delivery times may vary due to factors beyond our control, such as courier delays, weather conditions, or regional restrictions.
Urban Unitee does not guarantee exact delivery dates but will provide estimated timelines at checkout.

3. Shipping Charges

Shipping costs are calculated at checkout based on your location and selected shipping method.
We offer free shipping on orders above [₹X] (applicable within India only).
For international orders, shipping charges vary based on the destination country.

4. Delivery Locations

We currently deliver across India and selected international locations.
If your location is outside our delivery network, we will notify you and process a refund if necessary.

5. Order Tracking

Once your order is shipped, you will receive an email or SMS with a tracking number.
You can track your order using the provided tracking details on our courier partner’s website.

6. Delayed or Lost Shipments

If your order has not been delivered within 15 business days, please contact us at contact@urbanunitee.com.
In case of lost shipments, we will initiate an investigation with the courier partner and provide a resolution accordingly.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at the time of checkout.
Urban Unitee is not liable for delays or lost shipments due to incorrect addresses or incomplete information provided by the customer.
If an order is returned due to incorrect details, the customer will be responsible for reshipping charges.

8. Damaged or Missing Items

If you receive a damaged package or missing items, please report the issue within 48 hours of delivery with photos as proof.
We will review your claim and offer a replacement or refund based on the situation.

9. Changes to Shipping Policy

Urban Unitee reserves the right to update this shipping policy at any time.
Any changes will be reflected on this page, and the “Last Updated” date will be revised accordingly.

10. Contact Us For any shipping-related queries, reach out to us at: Email: support@urbanunitee.com